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- Why aren't the green tick symbols appearing next to the course topic as I continue through the course?
If the green ticks next to your course topics are not updating as you go along, please be patient. The ticks update correctly but they need time,...
- How do I sign up for ALISON?
On our page, just provide us with your full name, email address and desired password.
After you complete the sign-up form, we will send an email to...
- Why can't I see the content of my course or test?
Note: If you are using an iPad, another tablet or a mobile phone to access the course, this could be causing the problem. Many of our courses are...
- How to use ALISON?
How to Use ALISON Video
- How to start a course?
1) Register on ALISON at
2) Once you have registered please make sure you are logged in.
3) Once logged in, choose either category or...
- Why does my progress bar not show 100%? I have completed all my modules!
(1) First, please check that all modules have actually been completed. This can be investigated by ensuring that all modules have...
- Why can't I complete my course?
Scenario: You have completed the whole course and passed the assessment, but the Finish button at the end of the assessment won't work, meaning...
- How do I make my profile public/private?
- Removing Site and Courseware Advertisments
A 'Removing Site and Courseware Advertisment' subscription removes all advertisments on the site including the course player page.
- How can I get rid of an error message?
If you are receiving an error message such as parse, fatal or syntax error, it is likely that some changes are being made to our site by our IT...
- How can I edit my details (change name, email address, etc.) on ALISON?
Should you need to change any of your personal details, such as name, email address, etc. associated with your ALISON account, you can edit your...
- How do I unsubscribe from ALISON mailing lists?
to ALISON. On the My Account page, click .
Choose what notifications and mailing lists you wish to unsubscribe from.
- Where is my certificate?
Your certificate details, and the certificate formats are available at: . Prices, payment methods, cost of postage and packaging and a link to a...
- ALISON login trouble. Why can't I log in to ALISON?
- How and why to clear your web browser cache or Temporary Internet Files folder
Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or...
- How do I change my password if I can't login?
See for details of the procedure.
- I have forgotten my password. What can I do?
Go to and click I Forgot My Password.
Enter your email address and click 'Reset my password'. You will receive an email with new login...
- I did not receive the confirmation email. How can I confirm my account and log in?
- Please make sure that your email service provider is not blocking our emails, and you are not using an email filteration system, such as...
- I don't have an email address. How can I register with ALISON?
You need an email address to register for an ALISON account. The best way to get an email address is to set up a free, web-based email account...
- What are the minimum system requirements for accessing ALISON courses?
Minimum system requirements for accessing ALISON courses are:
internet access (works on all speeds, although the faster the...
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