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Where is my certificate?
You can check your certificates from here: . It will show you all your certificates details, as well as the certificate formats available, prices,...
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Why can't I see the content of my course or test?
The Scenario: You start your course and when you click on a topic, instead of seeing the topic load, you are instead presented with a blank...
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ALISON login trouble. Why can't I log in to ALISON?
If you are having a problem logging in to ALISON there are a few possible reasons for this:
Unconfirmed Account: Your account has not yet...
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How do I make my profile public/private?
Your ALISON Profile is private by default.
However you have the option of making your profile public. This opens your profile for public search...
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How and why to clear your web browser cache or Temporary Internet Files folder
Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or...
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How can I edit my details (change name, email address, etc.) on ALISON?
Should you need to change any of your personal details, such as name, email address, etc. associated with your ALISON account, you can edit your...
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How do I change my password?
If you are logged in and you decide to change your password, click on the following link: and follow the instructions provided.
Please note that...
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I have forgotten my password. What can I do?
When you reset your password you will receive two emails. The first you will be asked to click on a link to confirm the request for a new password....
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I cannot find or did not receive the confirmation email; how can I confirm my account and log in?
To resend a confirmation email for your account, you need to (http://alison.com/login/request_confirmation.php)
Please follow the instructions...
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Is it possible to acquire a certificate for free by referring other learners?
No, it is not possible to acquire a certificate for free; however it is possible to earn referral commission by referring other learners. For more...
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What do I need to do to sign up for ALISON?
On our page, just provide us with your full name, email address, desired password, city, and country.
If you are referred by another learner, you...
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I don't have an email address. How can I register with ALISON?
You need an email address to register for an ALISON account. The best way to get an email address is to set up a free, web-based email account...
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What are the minimum system requirements for accessing ALISON courses?
Minimum system requirements for accessing ALISON courses are:
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internet access (works on all speeds, although the faster the better, as...
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What can I do when my web browser doesn't work properly with ALISON?
If you have enabled Cookies, JavaScript, and Pop-ups, and still have problems, you should then check for any 'Firewall' or 'Web proxy' that might be...
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I cannot reply to threads on the discussion forum. Why?
The general discussion forum is used for learners to post queries regarding issues they are having on the website.
If you wish to discuss a...
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How do I get to My Account page?
Simply click on the yellow My Account link on top of every page next to your name; you will be redirected to your My Account page.
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Premium Technical Support
Where organisations - including government, non-profit, community organisations and private businesses worldwide - use our learning services, we...
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Is ALISON free? Are there any hidden charges?
There are no hidden fees for ALISON courses. It is 100% free to learn as an individual on ALISON. This applies to all ALISON courses. Certificates...
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How to use ALISON?
How to Use ALISON Video - كيفية إستخدام موقع...
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Can I pay for certificates over the phone?
Unfortunately, we do not take payments over the phone. The safest way for you to pay is through PayPal. You are automatically redirected to the...
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