Help & Support

Help Topics

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  1. Sample PDF Certificate If you purchase a PDF certificate, the certificate and the transcript will be made available to download, from the My Certificates page. The...
  2. Sample Parchment Certificate If you purchase a parchment certificate, it will be shipped to your address. A transcript will also be included with your order. The transcript...
  3. Sample Framed Parchment If you purchase a framed parchment certificate, it will be shipped to your address. A transcript will also be included with your order. The...
  4. Sample Diploma Parchment If you purchase a diploma parchment, it will be shipped to your address. A transcript will also be included with your order. The transcript will...
  5. How do I pay by western union or moneygram? -        Western Union and Moneygram payments can be made in your bank, post office or currency exchange shops...
  6. Shipping and payment verification To help guard against stolen credit cards and identity theft, we only ship parchments to your confirmed address on PayPal (the address must match the...
  7. Sample Framed Diploma Parchment If you purchase a framed diploma parchment, it will be shipped to your address. A transcript will also be included with your order. The transcript...
  8. How to pay for my certificate(s)? We accept the following payment methods: (1) PayPal (2) Western Union (3) Bank Transfer (4) Moneygram   All payments must be...
  9. How will I receive my certificate? If you order a PDF certificate, it will be made available to download from the page. If you order a paper or framed parchment, it will be...
  10. I'm unable to use my credit card for payments on ALISON If Paypal will not accept your credit/debit card, saying it is not valid, you should contact Paypal directly and discuss the issue with them if you...
  11. How to pay for a number of certificates in one transaction As an individual learner, the process is the same as paying for a single certificate. Note that if you purchase a number of paper or framed...
  12. Why is there a charge for ALISON Manager? For some courses there is no charge for ALISON Manager groups. Nominal fees are charged for ALISON Manager groups for other courses. This fee...
  13. What is the certificate cost? Certificate options vary depending on which course you choose; some are FREE (such as Microsoft Digital Literacy and a number of HSA courses), some...
  14. Is ALISON free? Is it true that ALISON is going to charge to use the site? ALISON is a free site and will never require that you pay to continue using the site or learning. There are no hidden fees for ALISON courses. It is...
  15. My country does not use Euros, I cannot pay for my certificate If you live in a country where Euros are not used, you can still pay for your certificate(s). The currency exchange is made by PayPal when you are...
  16. How to subscribe to Skipping Courseware Ads / Advertising Removal? To subscribe for the removal of advertising in the courses, and no waiting for the content to load, please . Or you can go to the courseware page and...
  17. Is there a time limit on purchasing certificates? No, your certificate(s) will always be available to purchase from the My Certificates page of your account. You can purchase them at any time in the...
  18. What is the cost of certificates in my local currency? In order to convert from EURO to your local currency, please .
  19. Can I pay by installments? It is not possible to pay by installments for your certificate, diploma, or any of the premium services. Paying by installments can significantly...
  20. My country is not on the list. How do I pay by PayPal? If you country is not listed in the drop-down menu on PayPal, then unfortunately it is not possible to pay via PayPal. You can pay using one of...
Showing: 1-20 of 22    »»